Terms of Service:
- All sales are final; full refunds will not be provided after the order has been shipped.
- If you need to modify your order (ie. address change) please contact me ASAP. I usually process orders within 24-48 hours.
- Orders are shipped through USPS via first-class mail (for flat orders) or bubble mailer (for bulky orders).
- I am no longer responsible for orders after they've shipped, but I'm happy to work with you if there's an issue. See below for my specific policies!
Q: Who are you?
I'm Jaq (@jaqrabit), a slug who draws sometimes. Based in California, USA! Thank you for looking at my art!
Q: Where can I find you?
Check my carrd for links to my socials, upcoming markets, and consignment/stockist locations!
Q: Do you ship internationally?
Yes, with some exceptions!
International shipping for flat items (via letter mail) is typically around 2-5 USD. International shipping for washi tape and other bulky items is >20 USD. Note that you may be responsible for customs duties or import taxes upon arrival of your order, as BigCartel does not automatically remit international taxes
For addresses outside the US: including a copy of your mailing address (as formatted for letter mail/standard postage) in the order notes will help reduce delivery issues.
Q: When will my order arrive?
- Domestic (USA): 5-10 days from shipping notification
- International: 10-20 days from shipping notification
Fullfilment and shipping times may vary. For pre-order items, please see the listing for projected timelines. Orders with preorder items will be shipped when all items are in-stock (shipping is not separated).
Flat items are shipped without tracking by default to minimize costs. For bulkier orders (ie. orders containing washi tape), you will receive a tracking number with the shipping notification.
Q: Something went wrong with my order (damaged/missing items/etc.)!
For any questions, concerns, or issues with your order, contact me here or directly through my email (jaq.illustrates[at]gmail.com)! I may not see comments or DMs on my socials.
I'm generally happy to replace orders if:
- The package arrived, but is missing items/otherwise incorrect.
- You received an untracked shipping notification, but the package has not arrived after 10 days for domestic orders or 20 days for international orders (please contact me within a month of the projected delivery window). Note that deliveries may be slow during the holidays.
- Your order was returned to sender due to an addressing/delivery issue.
- I may (rarely) request additional shipping or restocking fees at my discretion.
I may not replace orders if:
- The package arrived, but received minor damage in transit OR was damaged for reasons outside my control (ie. weather).
- The package is marked as delivered, but is missing or stolen.
- In the above two cases, orders >$80 in value are shipped with insurance by default, and you can file a claim to be reimbursed.
- For international packages: the package is returned due to refusal to pay import taxes/duties. In this case, your order may be refunded once items are returned (less the cost of shipping and other fees).
- I cannot replace B-grade items. Low stock and last chance items may not be replaced depending on availability.
Q: How do you make XYZ?
My items are designed by me and manufactured overseas or in local print shops. I occasionally post tutorials on my socials. I'm also new to merch-making, so take my advice with a grain of salt!
- Guide: How do I find a manu? (overseas manufacturing for beginners)
- Guide: Cut lines and file setup for borderless stickers
I usually will not recommend specific manufacturers. Thank you for your understanding!
Q: You should make XYZ!
I'm happy to take suggestions for sticker themes/other products! You can submit suggestions and other feedback via my Customer Questionnaire.